Openhouse Products may be a family run-business but it’s also one big, bustling extended-family. Bruce Burns, has been winning over major clients in all sectors for over nineteen years and is known as ‘the bag-man’ within the ambulance service. “It’s great to be part of a business that actually puts something back into the ambulance service”, says Bruce, “and it’s led to us having a far better understanding of the people we’re aiming our products at.”
General Manager, Chris Ward, loves the energy and positive attitude which Brian brings out in all his team, regardless of their individual role within the company.
“The idea for micrAgard came about over one weekend at Ambex when the hot topic among paramedics visiting our stand was infection-control and the many situations in which the average paramedic’s kit-bag would be exposed to harmful bacteria. One of the great skills that Brian brings out in all the team is the ability to ask the right questions of customers and then really listen to their feedback to achieve exactly what is required. The customer gets the confidence to tell you exactly what it is they’d like in the ideal product they need…If only they had the skill to sit down and design it themselves! When you think about it logically, who’s more of an expert on a clients’ needs than the client themselves? So, we introduced the idea of a CAD system on the stand where the customer could sit down with Andrew or one of the design team and have immediate input into the design they were after. They can choose the colour, the fabric, the weight, everything, and then see it there… right before their eyes!’