Customer Feedback

Can you spare a few moments to give us some feedback? Hearing from our customers ensures we can monitor and improve the service we deliver, so your experience is the best it can be.

We will submit you into a quarterly prize draw to win a £50 Openhouse voucher as a thank you for sharing your thoughts with us!

Complete Feedback Form

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The Story from Brian, now Chairman of Openhouse Products…

“We were burning the midnight oil, working through the night to finish one of our first really big orders – laptop carriers as it happened – when the husband of one of our seamstresses turned up to collect her. He was a firefighter. He took one look at the laptop bag I was in the middle of making up and said “that would make a superb kit bag for paramedics”. I was concentrating really hard and, to be frank, I was shattered, as he was walking out the door, what he’d said suddenly registered. So I called him back and asked him what he meant. I thought at the time that paramedics must already have good, professional bags to hold all of their equipment. “No. Mostly they bring in their own sports bags”, he replied, “and I even know one who uses a cardboard box!”… I was astonished. It was a real ‘Eureka!’ moment. The very next day I had him take me over to meet his mates at the local ambulance station; I couldn’t believe my eyes! I spent the lunch-break asking ambulance crews about the kit they had to carry around and found out how difficult it was for them keeping track of it all and laying their hands on the items they needed in an emergency. I went straight home and started sketching ideas. Two days later I took my prototype back into the ambulance station to get their feedback. I was bowled over. Even the guy with the cardboard box wanted one! Since then we’ve made literally tens of thousands of paramedic bags, most of them bespoke designs and solutions, based on the specific need of the service.”

Working with Openhouse

Openhouse Products may be a family run-business but it’s also one big, bustling extended-family. Bruce Burns, has been winning over major clients in all sectors for over nineteen years and is known as ‘the bag-man’ within the ambulance service. “It’s great to be part of a business that actually puts something back into the ambulance service”, says Bruce, “and it’s led to us having a far better understanding of the people we’re aiming our products at.”

General Manager, Chris Ward, loves the energy and positive attitude which Brian brings out in all his team, regardless of their individual role within the company.

“The idea for micrAgard came about over one weekend at Ambex when the hot topic among paramedics visiting our stand was infection-control and the many situations in which the average paramedic’s kit-bag would be exposed to harmful bacteria. One of the great skills that Brian brings out in all the team is the ability to ask the right questions of customers and then really listen to their feedback to achieve exactly what is required. The customer gets the confidence to tell you exactly what it is they’d like in the ideal product they need…If only they had the skill to sit down and design it themselves! When you think about it logically, who’s more of an expert on a clients’ needs than the client themselves? So, we introduced the idea of a CAD system on the stand where the customer could sit down with Andrew or one of the design team and have immediate input into the design they were after. They can choose the colour, the fabric, the weight, everything, and then see it there… right before their eyes!’

We supply almost all of the ambulance Services across the UK – including London, South West, Scotland and North West, and we’re excited every time we enter discussions with a new client. We get a particular buzz when we’re asked to meet unexpected requests from clients.

Openhouse serves a wide range of industries across England and Europe. In addition to medical & emergency services we also cater for the armed forces, the automotive industry, the food sector, audio-visual, disaster management and numerous health & safety organisations. Though we’re probably best known as a bespoke bag manufacturer to the emergency services our product range doesn’t stop there. Our bespoke approach means we design, manufacture and supply products for any industry that asks for our support. Phil and his design team have a unique knack for developing exactly what you need. It’s especially satisfying when you get a challenge that really forces you to either think completely outside the box or, better still, think simply.

Despite the global sales success of the micrAgard product range, the secret of our amazing track-record is ‘focus’. Our primary focus is always on our own customers and our own product plans. While we’re aware of other suppliers, we concentrate solely on our own ideas and then develop them. The only time we look outward is to source either the best materials or the best technology and scientific advice. After we conceived the concept of micrAgard we consulted material chemists and experts in microbiology, both here and overseas. The great challenge was to ensure that it would also be flame-retardant to aircraft standards. Then we had to globally source every material required to achieve exactly the product we wanted to manufacture. When you’re ordering 50,000 metres of expensive scientifically-designed material you tend to think about how many pairs of curtains you’ll be left with if it doesn’t work out! Believe us, it focuses the mind!

By combining the best in British manufacturing and hand finishing techniques along with the very latest in computer-aided design and production technology, we have proven once again that it’s possible to supply Twenty-First Century carriage solutions that incorporate the traditional long-lasting values of the true craftsman.

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Can you spare a few moments to give us some feedback? Hearing from our customers ensures we can monitor and improve the service we deliver, so your experience is the best it can be.

We will submit you into a quarterly prize draw to win a £50 Openhouse voucher as a thank you for sharing your thoughts with us![vc_btn title=”Complete feedback form” color=”warning” size=”lg” align=”center” link=”|||”] We love seeing our bags in action – tag us on socials using @openhouseproducts and #LoveTheBags