We’re probably best known as a preferred supplier to the Emergency Services and Health Sector for our range bespoke bags and medical supplies, but our expertise doesn’t stop there. Our bespoke approach can be used within any industry and enables us to design, manufacture and source products to suit your requirements.
125 Craven Street, Birkenhead, Merseyside, United Kingdom, CH41 4BW
If your order isn’t required immediately and cost is important to you, we also offer a free delivery option. Our vans are constantly up and down the country and are able to make deliveries in-between jobs when they are in your area. If you’d like to take advantage of our free delivery option just get in touch with us to discuss your requirements and availability to sign for your order.
We endeavour to ship all orders within 5 working days of receiving payment, but please allow up to 28 working days for your shipment to arrive. For international shipments please contact us for a quote.
Medical and Hazardous Goods Shipping
Items containing lithium or flammable gasses such as Defibrillators, Batteries and Oxygen Cylinders must be sent on a specialist hazardous courier which incurs a higher cost. Please contact us with your required quantities to allow us to get an accurate cost of shipment.
Opening an account with Openhouse is a straight forward process; we ask you to fill out your details and credit references and return the form to us so that we may review the information provided. If approved we will grant you with either 7 or 30 day payment terms.
Repairs, Returns and Refused delivery
No goods and/or materials may be returned without previous written approval from Openhouse Products Limited. No claim for damages or discrepancies in delivery will be considered unless immediate notice is given to us, as soon as goods and/or materials are received. We reserve the right to charge for carriage plus 5% handling charge for all returns and on all consignments entered for delivery, which are refused. No claim for repairs will be considered until an assessment of the goods/materials has been undertaken by Openhouse Products Limited. If the fault is found to be a supplier fault the goods will be repaired/replaced and returned to the customer as soon as possible. If however the fault is due to excessive abuse of the goods, Openhouse Products Limited reserve the right to charge a minimum fee of £20 for repair plus VAT and carriage.
All above is subject to our Terms and which can be found here.