We’re probably best known as a preferred supplier to the Emergency Services and Health Sector for our range bespoke bags and medical supplies, but our expertise doesn’t stop there. Our bespoke approach can be used within any industry and enables us to design, manufacture and source products to suit your requirements.
125 Craven Street, Birkenhead, Merseyside, United Kingdom, CH41 4BW
We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the questions below and the answer will be show.
What is micrAgard TM ?
micrAgard™ is our exclusive anti microbial material, it is wipe clean and helps prevent the spread of illness and infection. It is available is 8 different colours. The fabric is extremely durable and well tried and tested within the industry. for more information click here
micrAgard™ Kills all germs and prevents cross-contamination even if the products are never washed or sterilized.”
How do we use vouchers and coupon codes?
As you go through the checkout process there is a field for the coupon code, inputting your code here will apply the discount, and update the total.
Can I have a discount as I work for this charity organisation?
Openhouse support many charities, please contact email@example.com and we will aim to help.
What bag branding options do you have for text, crests, or company logos?
We have three standard in house options – Heat Transfer Printing, Welded Badges, and Embroidery.
Heat transfer printing is the most versatile. It can be used for text, checker and simplistic logos, if you provide us with a high resolution image we can test print before production. Available in Reflective Silver, Black, White, Red, Blue, Green, Yellow and Orange.
Welded Badges are reflective and work great with more complex logos, giving a professional look. We have 5 different tooling sizes. A welded badge incurs a setup origination charge per colour and has a minimum order quantity of 10.
We can offer embroidery for your logo or crest. We tend to steer away from this option as it conflicts with our wipe clean infection control efforts, however it can be done in house to specification. Logos normally incur an origination charge.
Why hasn’t my parcel arrived?
1-2 day shipping is an estimate and sometimes this may take longer. We ask you to please contact us if you haven’t received your item in 5 working days.
What is the recommend method to clean a MicrAgard Product?
You can find information on cleaning your MicrAgard product in our guide that can be found here.
Are products VAT exempt because I work for a charity?